Política de reembolso
Return & Refund Policy
We offer a 30-day return policy, which means you have 30 days after receiving your item to request a return.
Eligibility for Returns
To be eligible for a return, your item must be:
- Unworn and unused
- In the original packaging
- In the same condition as received
- Accompanied by proof of purchase
How to Start a Return
To initiate a return, please contact us at:
📧 Support@safeina.com
Please include your order number and reason for return.
Once your request is approved, we will provide instructions on how and where to send your package.
⚠️ Returns sent without prior approval will not be accepted.
Return address:
📍 [INSERT YOUR RETURN ADDRESS HERE]
Damages & Issues
Please inspect your order upon arrival.
If you receive a defective, damaged, or incorrect item, contact us immediately so we can resolve the issue as quickly as possible.
Non-Returnable Items
We do not accept returns for:
- Sale items
- Gift cards
- Customized or personalized products
- Personal care items (if applicable)
If you are unsure, please contact us before purchasing.
Exchanges
We currently do not offer direct exchanges.
The fastest way to get a different item is to:
- Return your original item
- Place a new order
European Union Customers
If your order is shipped to the European Union, you have the right to cancel or return your order within 14 days, without providing a reason.
Items must meet the same return conditions listed above.
Refunds
Once we receive and inspect your return, we will notify you of the approval status.
If approved:
- Refunds will be issued to your original payment method
- Processing time: within 10 business days
Please note:
- Your bank or payment provider may require additional time to process the refund
If you have not received your refund after 15 business days, please contact us at:
📧 Support@safeina.com