At SAFEINA, we want you to feel confident and happy with your purchase. If you are not fully satisfied with your order, please review our return and refund policy below.
Returns
We accept returns within 30 days of delivery.
To be eligible for a return, your item must be:
- Unused and unworn
- In the same condition as received
- In its original packaging
- With all tags, cards, pouches, boxes, or accessories included, if applicable
To start a return, please contact us first at:
Once your return request is approved, we will provide the applicable return address and return instructions by email.
Please do not send items back without contacting us first. Returns sent without prior authorization may not be accepted.
Non-Returnable Items
For hygiene and safety reasons, earrings may only be returned if they are unused, unworn, and in their original packaging, or if the item arrives damaged, defective, or incorrect.
Customized, engraved, personalized, or gift card items are not eligible for return unless they arrive damaged, defective, or incorrect.
Damaged, Defective, or Incorrect Items
Please inspect your order after delivery. If your item arrives damaged, defective, or incorrect, please contact us within 7 days of delivery at:
Please include your order number and clear photos of the item and packaging so we can review the issue and provide a solution.
Refunds
Once we receive and inspect your returned item, we will notify you whether your refund has been approved.
If approved, SAFEINA will process your refund to your original payment method within 5 business days. Please note that your bank, card issuer, or payment provider may require additional time for the refund to appear in your account.
Return Shipping
Unless the item arrives damaged, defective, or incorrect, customers are responsible for return shipping costs.
Original shipping charges are non-refundable unless the return is due to an error on our part or otherwise required by applicable law.
Exchanges
At this time, we do not offer direct exchanges. If you would like a different item, we recommend returning the original item first and placing a new order.
Contact Us
If you have any questions about returns or refunds, please contact us at: