Refund policy
Return & Refund Policy
We offer a 30-day return policy, which means you have 30 days after receiving your item to request a return.
Eligibility for Returns
To be eligible for a return, your item must be:
- Unworn and unused
- In the original packaging
- In the same condition as received
- Accompanied by proof of purchase
How to Start a Return
To initiate a return, please contact us at:
📧 Support@safeina.com
Please include your order number and reason for return.
Once your request is approved, we will provide instructions on how and where to send your package.
⚠️ Returns sent without prior authorization may not be accepted.
Return address:
📍 Once your return request is approved, we will provide the applicable return address and return instructions by email.
Damages & Issues
Please inspect your order upon arrival.
If you receive a defective, damaged, or incorrect item, contact us immediately so we can resolve the issue as quickly as possible.
Non-Returnable Items
We do not accept returns for:
- Gift cards
- Customized or personalized products
If you are unsure, please contact us before purchasing.
Exchanges
We currently do not offer direct exchanges.
The fastest way to get a different item is to:
- Return your original item
- Place a new order
European Union Customers
If your order is shipped to the European Union, you have the right to cancel or return your order within 14 days, without providing a reason.
Items must meet the same return conditions listed above.
Refunds
Once we receive and inspect your return, we will notify you of the approval status.
If approved:
- Refunds will be issued to your original payment method
- Processing time: within 5 business days
Please note:
- Please note that your bank, card issuer, or payment provider may require additional time for the refund to appear in your account.
If you have not received your refund after 15 business days, please contact us at:
📧 Support@safeina.com